Emotional Intelligence Coaching: Lead with Empathy and Impact
“My best investment is the money I’ve spent developing myself, via books, workshops and coaching. Leadership begins within, and to have a better career, start by building a better you.” – Robin S. Sharma
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“Being emotionally intelligent is more important in every aspect of life - and this includes business.”
Richard Branson, Virgin Group founder..
Sectors we work with include…
Coaching for Emotional Intelligence
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Emotional Intelligence (EI) coaching for executives is no longer a “soft skill” - it’s a strategic advantage. Leaders with high emotional intelligence (EQ) can navigate complex relationships, inspire teams, and make clear-headed decisions under pressure. Whether you lead a global team, manage cross-functional stakeholders, or oversee high-value projects, developing EQ will elevate your leadership from effective to exceptional.
Definition of Emotional Intelligence…
“A set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way”
Daniel Goleman (1995), and originating from original research by Peter Salovey and John Mayer (1990)
Emotional Intelligence Research Evidence
EI ↔ job performance (overall): ρ = 0.29.
A 30-year meta-analysis found overall emotional intelligence correlates 0.29 with job performance; all three EI streams (ability, self-report, mixed) are positive. PMCLeader EI → employee job satisfaction: ρ̂ = 0.308.
Meta-analysis shows leaders’ EI is positively related to subordinates’ job satisfaction, with incremental validity beyond personality and cognitive ability. ScienceDirectLeader EI → task performance & OCB (beyond Big Five & IQ).
Cross-cultural meta-analysis: leaders’ EI predicts followers’ task performance and organizational citizenship behavior even after controlling for Big Five and cognitive ability. ScienceDirectIDEAS/RePEcPsychological safety is the #1 team dynamic at Google.
Project Aristotle ranked psychological safety as the most important of five dynamics for team effectiveness (followed by dependability, structure/clarity, meaning, impact). ReworkManagers drive engagement: ~70% of the variance.
Gallup estimates managers account for at least 70% of the variance in team engagement—underscoring the value of EI behaviours in leadership. Gallup.com
Emotional Intelligence - A Brief History
The concept of emotional intelligence has evolved over nearly a century. In the 1920s, psychologist Edward Thorndike introduced the idea of “social intelligence” - the skill of understanding and managing people.
Decades later, researchers Peter Salovey and John Mayer formally defined emotional intelligence as the ability to recognise, understand, and manage emotions in ourselves and others. The term entered mainstream leadership conversations in 1995 when Daniel Goleman’s best-selling book highlighted EQ as a key driver of success.
Today, emotional intelligence is recognised as a measurable, developable skill - one that’s essential for effective leadership.
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"Emotional Intelligence isn’t optional - it’s transformative. High-EQ leaders are 4.7 x more likely to succeed, retain 4 x more team loyalty, and deliver 56% greater organisational performance."
Why Does Emotional Intelligence (EI) Matter in Leadership?
Technical expertise and strategic thinking will get you noticed, but emotional intelligence is what earns trust, builds loyalty, and drives long-term results.
Research shows that leaders with strong EQ:
Achieve higher engagement and productivity in their teams.
Resolve conflicts with minimal disruption.
Influence stakeholders more effectively.
Make balanced, well-informed decisions under pressure.
In short, EQ shapes how others experience your leadership — and whether they follow your vision.
The Four Pillars of Emotional Intelligence
1. Self-Awareness – Understanding your strengths, blind spots, and emotional triggers.
2. Self-Management – Staying composed, adaptable, and intentional under stress.
3. Social Awareness – Reading the room, understanding group dynamics, and recognising others’ needs.
4. Relationship Management – Building trust, resolving conflict, and inspiring high performance.
How does Emotional Intelligence Link to Individual & Leadership Performance?
Leaders with high EQ are 4.7 times more likely to be high performers, 5.2 times more likely to inspire their teams, and 3.9 times more likely to make sound decisions Zoe Talent Solutions+9The Enterprisers Project+9Forbes+9siyglobal.com.
After EQ training, senior leaders report a 96% increase in engagement, 51% less burnout, and drive 56% higher organizational performance Source: SIY Global
Broader Insights & Cultural Trends
A Forbes survey found that 71% of employers value EQ over technical skills when assessing leadership potential Forbes.
EQ contributes up to 80% of success, while IQ only accounts for about 20%, according to one leadership development analysis Verywell Mind+2The Enterprisers Project+2.
Women leaders, in particular, tend to demonstrate higher levels of emotional intelligence - especially in the realms of openness and self-awareness Wikipedia.
Emotional Intelligence and Leadership FAQ
Team Effectiveness
Teams with high emotional intelligence outperform others by 46%, and teams that are already strong see an additional 23% performance boost Wikipedia+15siyglobal.com+15sbtdc.uark.edu+15.
Leaders with high EQ retain employees more effectively—teams led by high-EQ managers are 4 times less likely to lose team members compared to those with low-EQ managers niagarainstitute.com.
Organizational ROI & Outcomes
Organisations led by emotionally intelligent leaders are 35% more likely to deliver above-average financial results Wikipedia+15EBW Global+15Forbes+15.
Companies with high EQ cultures see improved productivity, engagement, customer loyalty, and empowerment levels, with fewer than 20% globally qualifying as “emotionally intelligent” companies niagarainstitute.com+1.
One study found that emotionally intelligent employees are 2.5 times more likely to be high performers, 4 times more engaged, 3 times more satisfied, and 2.7 times more loyal siyglobal.com.
Emotional Intelligence (EQ) and Intellectual Intelligence Compared (IQ) Compared…
Emotional Intelligence (EI)
Depth of self understanding
Conflict resolution Skills
Empathy and understanding
Relationship building skills
Inspirational Communication
Intellectual Intelligence (IQ)
High levels of analytical and problem solving skills
Fast and adaptable at learning
Strong decision making skills
Strategic thinking
Depth of knowledge in their field
Technical and functional expertise
If you want to go a step further, from IQ to EQ and then WE-Q (Collective intelligence, a terms coined by Professor Peter Hawkins) take a look at our Team Coaching services
Organisational Impacts of Emotional Intelligence
Financial - Companies with high EI leadership experience up to 30% lower employee turnover rates
Increased Performance - Teams of emotionally intelligent team leaders are 25% more productive.
Leadership Effectiveness -71 % of employers value EI over IQ when hiring
Improved career success - 90% of top performers have high emotional intelligence
Stress Reduction - EI has been shown to reduce workplace stress by up to 40%
Sources: Talentsmart research reports, HBR Articles, Center for Creative Leadership and various academic journals
How Executive Coaching Builds Emotional Intelligence
My coaching approach blends evidence-based frameworks, practical leadership tools, and real-world experience to help you:
Increase self-awareness and emotional regulation.
Communicate with clarity, empathy, and authority.
Strengthen relationships across diverse teams and stakeholders.
Lead through challenges with resilience and composure.
Develop Emotional Intelligence That Inspires Results…
Hi, I’m Edwin, a Professional Certified Coach (ICF) with an MSc in Coaching & Behaviour Change, and decades of business experience in one of the worlds most innovative Fortune 100 global conglomerates.
I’ve partnered with senior leaders and top talent like you across more than 40 nationalities. I am excited to offer bespoke professional coaching for you and your organisations.
